How to make money as a Mystery Shopper
You may have seen the ads in the jobs section in the papers, on the internet or even in the Job Centre. “Mystery Shoppers Wanted.” “Secret Shopper” is another term used to describe this type of work if you can call it that.
So just what is it?
What you will be basically doing is to be sent on an assignment or two to visit specified businesses and check out their customer service. You are to act like any other shopper, (discreetly) and after paying the business a visit, you are to fill out the questionnaire online and give your comments on how well they did as far as customer service and selling skills went.
Once you register on the register website, you can then apply for any of the assignments online. Sometimes the company will phone you asking if you are available to do the assignment.
What skills are needed?
*Computer literacy is a must because you will be filling in the forms online and you will also be required to upload a photo of a receipt from purchase if one was required.
*A good memory because you will have to note what was said by the team member and whoever you are dealing with.
*Be very observant because you are required to give a description of the person you were talking to.
*A good command of the English language or your own language if in a country where English is not the first language.
What king of questions will I be asked?
*What features of the product/service was mentioned by the team member?
*What benefits were mentioned by the team member?
*Did the team member attempt to upsell a produce/service to you that was not related to your inquiry?
Note: A feature is what the product does while a benefit is what is in in for you.
*You are required to capture the team member’s name and give a description of them such as their age, hair colour, approximate age etc.
Other requirements:
Some assignments have their own requirements such as a driver’s license if you are visiting a petrol station to purchase petrol while others need you to be aged 18-24 if you are on an assignment to purchase alcohol where the object is to find out if the person serving you is asking for I.D.
These are basically the main requirements. Feel free to print or share this article.
